Terms and Conditions

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and aXai Pty Ltd ("aXai", "we", "us", "our") governing your access to and use of the DisabilityX platform, including any associated websites, applications, services, and technologies (collectively, the "Platform").

1.2. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1.3. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Your continued use of the Platform following any changes constitutes acceptance of the modified Terms.

1.4. These Terms are governed by the laws of Victoria, Australia.

3.1. "Content" means any text, images, audio, video, data, software, or other materials uploaded, submitted, or displayed on the Platform.

3.2. "Intellectual Property" means all patents, trademarks, service marks, trade names, domain names, copyrights, moral rights, design rights, database rights, trade secrets, know-how, inventions, processes, techniques, and all other intellectual property rights, whether registered or unregistered.

3.3. "Platform Technology" means all software, algorithms, code, architectures, interfaces, APIs, designs, methodologies, processes, and technologies that comprise or enable the Platform.

3.4. "User Content" means any Content that users submit, upload, or transmit through the Platform, including stories, articles, and podcast contributions.

3.5. "Platform Content" means all Content provided by aXai through the Platform, including but not limited to Platform Technology, documentation, designs, articles, resources, and generated outputs.

3.6. "AI-Generated Content" means any Content created, modified, or enhanced by artificial intelligence systems within the Platform, including but not limited to text simplification, accessibility features, AI avatars, and AI assistant responses.

8.1. Information provided on the Platform about disability services, NDIS, legal rights, and related matters is for general informational purposes only.

8.2. The Platform does not provide:

• (a) Legal advice;
• (b) Medical or healthcare advice;
• (c) Financial advice;
• (d) NDIS plan management services;
• (e) Official government services.

8.3. Users should seek professional advice for specific situations and verify information with official sources.

8.4. The Journal of Neurotypical Studies contains satire. While grounded in real issues, it uses humour and exaggeration for effect.

8.5. The Platform may include a directory of disability service providers. aXai:

• (a) Does not endorse any particular provider;
• (b) Does not verify provider credentials or quality of service;
• (c) Is not responsible for services provided by listed providers;
• (d) Recommends users conduct their own due diligence.

9.1. "Confidential Information" means any non-public information disclosed by aXai, including but not limited to:

• (a) Platform Technology and source code;
• (b) Business strategies, plans, and processes;
• (c) Pricing information and financial data;
• (d) Customer and user data;
• (e) Any information marked as confidential.

9.2. You agree to:

• (a) Maintain the confidentiality of all Confidential Information;
• (b) Not disclose Confidential Information to any third party without prior written consent;
• (c) Use Confidential Information only as necessary to use the Platform;
• (d) Notify aXai immediately of any unauthorised disclosure.

9.3. These confidentiality obligations survive termination of these Terms.

10.1. You agree not to use the Platform to:

• (a) Violate any applicable laws or regulations;
• (b) Infringe any third party's Intellectual Property or other rights;
• (c) Upload malicious code, viruses, or harmful content;
• (d) Harass, abuse, or harm other users, particularly those with disabilities;
• (e) Spread misinformation or deceptive content about disability services or rights;
• (f) Engage in fraudulent activities, including misrepresenting NDIS services;
• (g) Circumvent security measures or access restrictions;
• (h) Interfere with the proper functioning of the Platform;
• (i) Collect user data without consent;
• (j) Use the Platform in any manner that could damage aXai's or DisabilityX's reputation;
• (k) Discriminate against or exploit people with disabilities.

10.2. aXai reserves the right to investigate and take appropriate action against any violations, including removing content, suspending accounts, and reporting to authorities.

11.1. aXai collects and processes personal information in accordance with our Privacy Policy, which forms part of these Terms.

11.2. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

11.3. Given the sensitive nature of disability-related information, we implement enhanced protections including:

• (a) Encryption of health and disability-related data;
• (b) Strict access controls;
• (c) Australian data residency;
• (d) Regular security audits.

11.4. By using the Platform, you consent to:

• (a) The collection and processing of data as described in our Privacy Policy;
• (b) The storage of data in Australian data centres;
• (c) The use of data to improve the Platform and AI systems.

12.1. DisabilityX is committed to accessibility and aims to comply with WCAG 2.1 Level AAA standards.

12.2. Accessibility features include but are not limited to:

• (a) aXread text simplification technology;
• (b) Screen reader compatibility;
• (c) Keyboard navigation;
• (d) Adjustable text sizes and contrast;
• (e) Alternative text for images.

12.3. If you experience accessibility barriers, please contact us at accessibility@disabilityx.com.au

13.1. The Platform may integrate with or contain links to third-party services, including:

• (a) AI providers (Google, Anthropic, OpenAI);
• (b) Cloud infrastructure (Google Cloud Platform);
• (c) Analytics and monitoring services;
• (d) Disability service providers;
• (e) Video platforms (YouTube).

13.2. Your use of third-party services is subject to those services' terms and conditions.

13.3. aXai is not responsible for third-party services and makes no warranties regarding their availability, accuracy, or security.

14.1. The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied.

14.2. aXai does not warrant that:

• (a) The Platform will be uninterrupted, error-free, or secure;
• (b) Results obtained from the Platform will be accurate or reliable;
• (c) AI-Generated Content will be free from errors, bias, or inaccuracies;
• (d) Information about disability services or rights is current or complete;
• (e) The Platform will meet your specific requirements.

14.3. AI-generated outputs and disability-related information should be verified with qualified professionals before reliance, particularly for legal, medical, or NDIS-related matters.

14.4. To the maximum extent permitted by law, aXai's total liability for any claims arising from these Terms or use of the Platform shall not exceed the greater of:

• (a) The amount you paid to aXai in the twelve (12) months preceding the claim; or
• (b) One hundred Australian dollars (AUD $100).

14.5. aXai shall not be liable for:

• (a) Indirect, incidental, special, consequential, or punitive damages;
• (b) Loss of profits, revenue, data, or business opportunities;
• (c) Damages resulting from unauthorised access to your account;
• (d) Damages resulting from third-party services or content;
• (e) Damages resulting from reliance on Platform information without professional verification;
• (f) Any consequences of publishing your story;
• (g) Third-party actions in response to published content;
• (h) Damages resulting from events beyond our reasonable control.

14.6. Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14.7. We will always act in good faith to protect contributors, but cannot guarantee outcomes.

14.8. Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) which cannot be excluded, restricted, or modified by agreement.

14.9. If the Australian Consumer Law applies, our liability for breach of a consumer guarantee is limited to (at our option):

• (a) Re-supply of the services; or
• (b) Payment of the cost of having the services re-supplied.

15.1. You agree to indemnify, defend, and hold harmless aXai, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• (a) Your use of the Platform;
• (b) Your User Content;
• (c) Your violation of these Terms;
• (d) Your violation of any third party's rights;
• (e) Your violation of any applicable laws.

16.1. These Terms commence when you first access the Platform and continue until terminated.

16.2. You may terminate by ceasing all use of the Platform and closing your account.

16.3. aXai may terminate or suspend your access at any time, with or without cause, with or without notice.

16.4. Upon termination:

• (a) Your licence to use the Platform immediately ceases;
• (b) You must cease all use of the Platform and Platform Content;
• (c) aXai may delete your account and User Content;
• (d) Provisions that by their nature should survive (including Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification) shall survive.

17.1. Any dispute arising from these Terms shall be resolved as follows:

• (a) Negotiation: Parties shall first attempt to resolve disputes through good faith negotiation for a period of thirty (30) days;
• (b) Mediation: If negotiation fails, parties shall attempt mediation administered by the Australian Disputes Centre;
• (c) Litigation: If mediation fails, disputes shall be resolved in the courts of Victoria, Australia.

17.2. Nothing in this clause prevents either party from seeking urgent injunctive relief.

17.3. We encourage you to contact us first to resolve any concerns informally.

18.7. Notices to aXai should be sent to: legal@disabilityx.com.au

18.8. Notices to you will be sent to the email address associated with your account.

By using the Platform, you acknowledge that:

• 20.1. You have read and understood these Terms;
• 20.2. You agree to be bound by these Terms;
• 20.3. You are at least 18 years of age or have parental/guardian consent;
• 20.4. You have the legal capacity to enter into this agreement.